Privacy & Cookies

Welcome to feelssofts.com (the “Site”). We are committed to protecting your privacy and ensuring you have a positive experience on our website. This policy outlines how we handle your personal data and use cookies.

1. Who We Are
We are the data controller responsible for your personal data collected through feelssofts.com.

2. Information We Collect
We may collect the following information:

  • Information you provide: This includes information provided when creating an account, placing an order, or contacting us (e.g., name, address, email, phone number, payment details).
  • Automatically collected information: We automatically collect certain technical data when you visit our Site, such as your IP address, browser type, device information, and browsing behavior through cookies and similar technologies.
  • Information from third parties: We may receive information about you from other sources, such as payment processors or mailing list providers.

3. How We Use Your Information
We use your information for the following purposes:

  • To process and fulfill your orders, manage your account, and provide customer service.
  • To communicate with you about your orders, account, or inquiries.
  • To send you marketing communications where you have consented to receive them.
  • To improve our website, products, and services through data analysis and research.
  • To prevent fraud and ensure the security of our website.

4. Legal Basis for Processing
We process your personal data based on:

  • The performance of a contract with you (e.g., to process your order).
  • Your consent (e.g., for marketing emails).
  • Our legitimate interests (e.g., website security, improving our services).
  • Compliance with a legal obligation.

5. Sharing Your Information
We may share your personal data with:

  • Service providers who perform services on our behalf (e.g., payment processing, order fulfillment, delivery, marketing agencies, website hosting).
  • Professional advisers such as lawyers and accountants.
  • Law enforcement or other authorities if required by law.

We require all third parties to respect the security of your data and to treat it in accordance with the law.

6. International Transfers
Your data may be transferred and processed outside the European Economic Area (EEA). We ensure a similar degree of protection is afforded to it by using specific contracts approved for use in the UK which give personal data the same protection it has in the EEA.

7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those who have a genuine business need to know it.

8. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights
Under data protection laws, you have rights including:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request correction of any inaccurate or incomplete information.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request the restriction of processing your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request the transfer of your data to another organization, or directly to you, under certain conditions.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us using the details below if you wish to make a request.

10. Cookies
Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

What are cookies?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.

Why do we use cookies?
We use the following types of cookies:

  • Strictly necessary cookies: These are required for the operation of our website (e.g., to enable you to log into secure areas or use a shopping cart).
  • Analytical/performance cookies: These allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
  • Functionality cookies: These are used to recognize you when you return to our website, enabling us to personalize our content for you and remember your preferences.
  • Targeting cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

How to manage cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

11. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be posted on this page.

12. How to Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us.

13. How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us. You also have the right to lodge a complaint with the relevant supervisory authority in your country of residence.