Shipping & Delivery

We aim to process all orders as quickly as possible. Please allow extra time during busy periods such as sales or holidays.

Shipping Methods and Timescales

We offer several shipping options depending on your location. Standard shipping typically takes 3-5 business days. Express options are available at checkout for faster delivery.

Please note that all timescales are estimates and commence from the date of dispatch, not the date of order. Delays can occasionally occur due to unforeseen circumstances.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number on our website to follow the progress of your delivery.

Delivery Issues

If you encounter any problems with your delivery, please contact us promptly. Common issues include parcels not arriving within the expected timeframe or missing items.

For lost parcels, we will initiate an investigation with the carrier. Please allow a reasonable number of days from the expected delivery date before reporting.

International Shipping

We ship to many countries worldwide. Customs duties or import taxes are not included in the product price or shipping cost. These fees are the responsibility of the recipient and are payable upon delivery in your country.

Please be aware that international deliveries may be subject to delays due to customs processing.

Returns and Exchanges

If you wish to return an item, please review our Returns Policy for instructions. Returns must be initiated within a specified period from the delivery date.

For damaged or faulty items upon delivery, please contact us immediately to arrange a replacement or refund.